“Top level, literally”
Stayed at this hotel last weekend, and was very happy with it. It is a very modern hotel, but still with a personality of its own. I liked the room, which had everything you need for a comfortable stay and – this is important to me – a very nice bathroom. Hotel bathrooms are too often slightly awkward, especially the showers, but the one at Fitland was spatious, comfortable and worked.
Others have noted the odd elevators, with one that for some reason does not stop at the 2nd floor, where the restaurant is. Most people will quickly figure that out, though. Breakfast was very decent, coffee could have been better, but you can have your choice of bacon and eggs, different kinds of fresh rolls, yogurt, etc. Absolutely no complaints.
A friend in Leiden revealed the "secret" of this hotel: It is not just a hotel, but also an training facility for hotel staff! Once I realized this, I understood much better what was going on around me, for example the kind but unusual service at the reception desk. So, if you are looking for perfect, flawless service, this might not be your first choice.
If you are looking for a comfortable and charming experience and are willing to put up with service that really tries it best, but does not always hit the sweet spot, I would warmly recommend this hotel.
It should be noted that I did not pay for this stay myself, so I cannot say if it is worth the money.