“Great rooms, central location, just a few niggles”
Booked a room here for a business trip to Leiden. The room itself was modern, nice design, with a slightly weird feature that would make it interesting if you had more than one person in the room - you can either have the toilet door closed or the shower door closed, but not both at the same time!
The main irritant here is the lifts. The hotel reception is on floor 0, and when you've checked in you go back outside, round to the next extrance to get the lift to the 10th floor where the rooms are. Well, some of the rooms. If you are checked in to the 11th floor rooms, you have to exit the lift on floor 10, walk to the other end of the building and then use another elevator or stairs to do the last floor.
On floor 2 is the main restaurant and bar, which has a nice atmosphere and a good breakfast. There is another restaurant and bar on floor 12, which you can only get to from your floor 11 room by going down a floor, along the length of the building and up two floors!! That's where the entrance to the spa, gym and pool is too. You go in there and then walk down a floor to the other half of floor 11! Confused? So was I!
However, if all this talk of a nice pool made you think this would be a great place to unwind after a hard day's work, beware that although expedia (and presumably others) advertise the presence of a pool, nowhere does it say you can only use the pool as a hotel guest between 7am and 10am, pretty useless when you have to be out of the hotel for a business meeting at 8:30. You can use it at "peak times" but it will cost you an extra 31 euros.
So in summary, the lift and floor layout is plain bonkers. Things aren't quite as described in the literature. The rooms are lovely, though, and the beds super comfortable.