I stay in this hotel for 4 nights per week as it is close to my office, I have stayed there since it opened in October, first the good things............The gym and the Welness centre are fantastic, the gym has all of the latest equipment, they also let me use the running machines at 6am before it is open at 7, yes the Welness requires you to be naked, but they provide gowns and towels, so it's not as though people are wandering about naked! I don't spend much time swimming underwater checking out if people are clothed so it isn't really an issue for me,......the best bit, the place is usually deserted each night when I go after 7!
The rooms are clean and well designed, I don't find them plasticky as someone said earlier, but I do find them a touch on the cold side and even after raising the thermostat the room never feels anything other than slightly warm.
The beds are comfartable and have really nice pillows and duvets!
Now the bad bits.....................the bloody door keys never seem to work and it's 10 floors to get back down to reception to change the card, this happened 5 times in a row in the one night!!, No room service, which is incredibly annoying!
The menus in the restaurant are all in Dutch (Yes I know I'm in the Netherlands!) but the views almost make up for it.
The hotel has the potential to be a great place, I'm going to cut them a bit of slack as they are newly opened (and the staff have been very helpfull & apologetic!), as I said I am staying here long term, so I will come back and update my review.
Owner Response of Hampshire Hotel Fitland - Leiden
Dear loyal guest,
Thank you very much for posting a response on tripadvisor.com. First of all we are very happy that you are such a loyal guest. It is good to read that you like the gym and wellness.
After your comments we have reprogrammed the door locks and keys. After this we did not have that many problems with it. Hopefully you do experience the same. As you maybe already know we do serve room service now. We hope you enjoy it.
Once more we would like to thank you for visiting us that much.
Front Office Manager