72% of the travellers recommend this hotel. Based on 56 reviews
Manuelafrank Hoevenen, Antwerpen, Belgium
“Modern, with a vieuw”
We had booked our stay by travelbird. On arrival they could not find our reservation. But the girl at reception assured us, that she would fix this!
We got a great room. Wonderfull vieuw,
Wellness and sauna very good. We booked also a massage. Also splendid.
The only thing i could comment on is in the morning during breakfast: we were early about 08u15 and there were no servingspoons fir the eggs so i asked a weathress, she asked her college behind the bar and his comment was"what no spoons, they are there" so i said no they aren't, and he shouted you could have taken the spoons fot eating youghurt.
He should not have doubted my comment, he made feel like a fool.The next day the proper spoons were there.
Yes, it's true that the hotel rooms only occupy the top 3 floors of a 12 story building. But the lift is quick and efficient. The rooms are clean and comfortable. The front entrance is perhaps 50 metres from the rear entrance of the rail station, but don't worry about a noise problem.
Reception was efficient and helpful, and the whole place was good value for money.
MexiDiver Singapore, Singapore
The hotel has a great location and rooms are comfortable.
Unfortunately the service of the staff is poor (why to repeat 3 times at different intercoms that you want to get in the hotel when parking). Check in is beyond slow and you can see in everything that this is an office building turned hotel.
Combine this with my bad experience in the restaurant and i prefer other hotels closeby.
Vasileios A Veroia, Greece
“Hotel in a Gym”
Forget about the concept of what a hotel should be.
We are talking about utilizing the 2 top floors of a 12 floor building. The rest is a gym.
Reception is a small office hidden somewhere on the ground floor inbetween other offices.
Location is Excellent (next door to the train station - Unfortunately taxi drivers didn't know that).
Room is amazing and very modern.
Service is very good (polite and kind)
Breakfast is below average (quality/quantity/service). It is not the hotel's restaurant that is serving the food, but the local bar-kitchen for the gym.
Overall a very good option for professionals
MrB003 Evanston, Illinois
“A new hotel with pluses and minuses”
I travel regularly to Leiden on business. This hotel has an excellent location near the central train station. Check in was not smooth. I reserved a room the night before so I could check in the morning of arrival. My room was given away and I had to wait to have a new one cleaned. There was only person at check in taking calls and handling the desk and there were a lot of interruptions with her answering phone calls. Lobby not very inviting but staff was very friendly.
The room and bathroom was spacious, clean and modern. However, no coffee machine, no clock, no iron, no privacy with the weird door on the toilet / shower, no closet space, no shelves for clothes.
Good restaurant, good fitness center, and use of the swimming pool from 7 to 10 am.
Billing is weird for business where they list the individual food items on the bill summary. Not easy for completing expense reports.
Housekeeping: 3 different days they forgot to give me soap and towels. No rapid dial to the desk. Had to go down to the lobby to get my stuff.