“For sure you'll find a better place! Terrible!!”
I’ve been with a friend in Hampshire Hotel Theatre district for our holidays during de last week in November and we would like to report our comments to let everyone know what’s going in this hotel.
When you are working hard during all year just wondering your holidays, you really want to make a good election of your place to stay when you are in holidays. Thas why we would like to invite you to read our comment to try do advise you about his Hotel.
We made our reservation for a Economic Twin bed in September 2013 to travel the last week in November. Our reservation was made by expedia (really good rates).
We had a nice non refundable offer for our travel.
The first problem was when we’ve contacted the hotel a week before our journey. We wanted to confirm our room (Economic Twin). When they answered to us, they have told us wrong details about my reservation saying to us that we have booked in October a Double bed economic room (When we booked it in september a twin). We have selected TWIN and we also let a note in september saying them that we are two boys when we made the reservation.
Them they said that no more twin beds are available for us.
After 3 e-mails just trying to get what I have booked, they apologized to me saying me that they will give me a twin room. (Read later more about)
The reservation department service in my opinion isn’t very professional. They don’t check the reservations and also they don’t check the preferences and observations to try to make your future stay confortable. So, don’t loose your time giving them many details about your preferences, they will not read it.
Also, I would like to say that the treatment by e-mail that I had by the reservation department wasn’t very correct, using imperative tone in their e-mails.
The hotel it’s easy to find. It’s well located (not at the centrum) but it’s very easy to arrive by tram from Centraal and also by bike. It’s just 10 minutes by bike from Dam and 20-25 by tram from Centraal.
There are many shops and eating options just crossing the bridge. There aren’t many options just next door from the hotel.
Nice and safe place to leave your bikes outside the hotel. Just in front of the hotel entrance.
Check in it’s a very slow process, quiet and not very warm.
They don’t ask you about your flight, if this its your first visit or anything. They just introduce the details into the system and that’s it.
Very cold check in. You have the feeling like being just a room number.
No smiles in their faces.
When they give you the explanation about where is your room, it’s like being in a plane. They give to you all the explanations in a mood like feels like boring to them. No interest. Monotony.
Our room was at the basement. There are two rooms there. D20-D21.
They feeling going downstairs it’s like going to the punishment room.
In this level you’ll find the engine for the lift and more rooms for the cleaners and maintenance, so it’s a very noisy level and ugly with estrange sounds at the middle of the night.
Our room was so so so so so so so small.
They said to us that they will give us a twin bed. They try to cheat us.
D20 it’s a single room!! They just put another extra bed in our room trying to make us know that it’s a twin bedroom. It was’t a twin bedroom!
All the room was setup as a single room. Even the plugs!
So please, don’t cheat to your guests, we are the most important value for your bussines.
If you try to make someone believe that a single room it’s now a double twin, at least prepare the room for two people and provide 2 services for everything (2 towels, 2 plastic glass, 2 extra duvets etc).
The room was very small. We couldn’t fully open our bags or put our clothes in the closet!
There isn’t view at all. Just an old and very depress patio with nothing special. Don’t believe the nice pictures at the web site.
No minibar or fridge.
Central heating it’s working well during day time, but at nigt time, during the late night, they switch it off. So imagine… In Amsterdam 0ºC and no central heating at night time! So sad. I couldn’t sleep well and warm any night. I have asked for a extra duvet (Because of course, it was a single so only one) and it never came.
Have a shower during a morning it’s just a nightmare!
The bathroom hasn’t got central heating and it’s so so so cold there!
It’s uncomfortable. Also it’s impossible to fix the hot water. There isn’t water pressure. To have a nice and warm shower when you wake up to start your exploring day in a new city it’s very important. When your are in this cold bathroom your really think that it’s not going to be a nice shower. Please! You should provide some heaters to your gests or some central heating to the bathrooms! Amsterdam it’s a very cold city to don’t have it!
The decoration at the room it’s old and basic. Nothing special.
You can see from your window the staff making they meetings!! Hehe!!
We had only bed so we had breakfast outside. There are many nice morning caffes around! Much cheaper that the hotel!
Guests services are poor and routinely. They cant solve easy questions like give some directions to by just an adaptor. Of course they have it at the hotel, but you have to buy it (7.50e) and if you ask where to buy it outside they just answer you “in a shop”.
One more time, there aren’t smiles in reception.
No guests services are any service at all.
A good thing in Hampshire Theatre it’s the coffee and tea machine. It’s always available and nice to have a nice and warm drink after a long day exploring the city.
Just one complaint. If the milk it’s finish, during the morning the girl from breakfast provide you more milk but she will just push you to put the new bottle into the machine. They don’t wait until you finish or they even never excuse their self to change it. They just move you. No excuses or apologizes or smiles.
It’s quite uncomfortable. Be aware of it.
I will not complaint about the stairs at the entrance because it’s easy to understand. It’s a traditional building in Amsterdam.
Cleaning service it’s really poor. They just make the beds and change the towels. They haven’t clean our desk in for nights! Rooms are not very clean. Its necessary to improve.
Toilet and sink was dirty the arrival day.
Also, the cleaning ladies are very noisy at morning. The make lot of noise with their trolleys. Please! There is people on holiday inside sleeper longer than 8am!! Please!!
During check in, they ask you for a credit card (it’s a normal process around the world) just to guarantee the extras. They say to you that it’s just a guarantee but… It’s not! They charged me 60e into my AMEX without any permission or any signature! And if you ask for any receipt for this transaction they won’t give it to you saying that they cant’ print the receipt because it doesn’t exist. So… Why it’s a charge of 60e into my AMEX?
I have travelled a lot and my credit card always was as a guarantee, in any hotel I had this problem like in Hampshire Theatre
They don’t inform you about this charge. Really bad information during check in.
Check out It’s like always sad and slow. They never asked you about how was the stay or if you have enjoyed it. Just pay. That’s it. It’s just a procedure for them.
There it’s a luggage room but it’s not totally safe. No one goes with you to check that you are taking your bag or they don’t give you any ticket with a reference number. They just open the door and that’s all. They don’t really take care about the bags in there.
In resume about my review… It’s just a place to sleep. Don’t expect lot about this hotel.
There are many hotels around this price better around that area with better services and facilities.
When you go away from home, it’s very important to feel you warm in a new place. It’s not all about if the room it’s nice or not, sometimes it’s all about dedication and professionalism.
There are more than 500 hotels in Amsterdam, but now I know one that I will never come back or recommend.
Thanks for reading. I hope to help lot of people with the hotel election!